At OpenPlay, we maintain a zero-tolerance approach to fraud and intellectual property violations. This policy outlines the steps we take in response to suspected or confirmed fraudulent or infringing behavior, and the rights we reserve in such circumstances.
OpenPlay generally issues up to two formal warnings before considering account termination—except in egregious cases, where we reserve the right to take immediate action to safeguard our business and relationships with partners.
Warnings are issued to alert Clients about potentially infringing or fraudulent behavior associated with their account or sub-accounts, prompting investigation and timely corrective action. These warnings are intended to ensure repeat issues are avoided and that Clients remain in good standing.
OpenPlay will notify Clients of any violation within three (3) business days of becoming aware of the issue. Violations may include, but are not limited to:
Intellectual property or trademark infringement
Excessive or artificial streaming activity
Breaches of DSP Terms of Use
Non-compliance with YouTube monetization policies
A first notice will be triggered when:
Parent-child/tenant accounts: A sub-account repeats a violation within 60 days of the original infraction being reported.
Standard accounts: The same category of violation reoccurs within 60 days of the initial warning.
A second formal warning will be issued when:
Parent-child/tenant accounts:
There is a failure to take corrective action against an end user’s violation in the timeframe requested, or
There is a notable increase in new infringing or fraudulent end-user accounts within a 60-day window.
Standard accounts: Recurrent violations of the same nature continue after a prior warning.
Upon issuing a second warning, OpenPlay may engage with the Client to formulate a corrective action plan, potentially including specific benchmarks to avoid service disruption.
However, OpenPlay reserves the sole discretion to restrict DSP distribution access or terminate the Client’s account at any time—particularly when fraudulent activity is persistent, harmful, or unaddressed.
Should OpenPlay determine that a Client or its End Users are in breach of our Terms of Service, we may take any or all of the following actions:
Remove or disable the associated content
Withhold royalties and hold funds in escrow
Revoke DSP distribution rights
Terminate specific End User accounts
Suspend or terminate the Client’s master account
In instances where Client or End User actions are directly responsible for fraud or infringement, OpenPlay reserves the right to immediately terminate the agreement. Additionally, any costs we or our partners incur—including legal expenses—may be recovered from future royalties owed to the Client. Legal action may be pursued if damages exceed the retained funds.
If an account is temporarily suspended due to suspicious activity, OpenPlay will issue a support ticket or email notification outlining the issue. The Client must respond with the required documentation within five (5) business days for the review process to proceed.
To reinstate access, Clients may be asked to:
Update and verify all contact and account information
Provide a valid government-issued ID (e.g., passport, national ID)
Submit artist-related metadata such as websites, social media profiles, or press features that validate the sales activity
OpenPlay will review all submitted information and, upon satisfactory validation, reactivate the account.
If a Client fails to respond with sufficient information within the designated five (5) business days, OpenPlay may:
Permanently block the account
Take down all associated content
Escrow all earnings linked to potentially infringing content
During this time, platform access will be suspended and all services paused. Escrowed royalties will be held for a period of 24 months, which aligns with DSPs’ contractual right to request refunds for improperly paid royalties.
OpenPlay may hold royalty payments in escrow for up to 24 months in cases involving suspected or confirmed violations. These funds may be released or redirected under the following conditions:
An End User provides sufficient proof that their account activity was legitimate
A DSP submits a claim seeking reimbursement for revenues derived from unauthorized activity
A legitimate rights holder claims ownership over royalties that were previously distributed in error
Note: DSPs maintain full discretion over whether they continue to monetize or distribute any content. OpenPlay makes no guarantees regarding the marketing, visibility, or earnings of distributed content and is not liable for any discrepancies in reported or expected performance.